Job Description
Key Account Manager – JJSV – Trichy
Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science — bringing creative ideas, products and services to advance the health and well-being of people. Every day, our more than 130,000 employees across the world are blending heart, science and ingenuity to profoundly change the trajectory of health for humanity.
Johnson & Johnson Vision is committed to improving and restoring sight for patients worldwide. Since debuting the world’s first disposable soft contact lens in 1987, it has been helping patients see better through their world-leading ACUVUE® Brand Contact Lenses. In 2017, J&J expanded into cataract surgery, laser refractive surgery (LASIK) and consumer eye health and now serves more than 60 million patients a day across 103 countries with its eye health portfolio. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.
Johnson & Johnson Surgical Vision; a member of Johnson & Johnson’s Family of Companies, is recruiting for a Key Account Manager to be located in Trichy.
Job Summary:
Responsible for territory sales targets, building relationship with internal & external customers (Doctors/ KOL’s / Distributors / peers/superiors), developing new customers, monitoring competitor activities, keeping track of the daily working, keeping track of customer usage pattern and maintaining records.
Handling customer complaints and working towards absolute customer delight.
He/she will also track IOL/OVD/Phaco market-share in the assigned territory/state and keep track of competition actions – to proactively ensure market leadership in the state/ territory assigned. He/she will be closely supporting Area Manager to develop and strengthen relationship with some of the Key Opinion Leaders of his assigned state/territory.
Adheres to environmental policy, procedures, and supports department environmental objectives.
Achieving Sales Target:
Ensuring achievement of Annual Sales Targets through right product mix on quarterly basis. Ensuring 100 % Sales achievement on monthly & quarterly basis.
Sustainable Market Expansion – IOL / RIOL/OVD:
Upgrading existing JJSV users of IOL to Premium IOLs. Should attend OTs regularly to understand customer needs, ensuring customer’s delight.
Sustainable Market Expansion – Equipment’s:
Demos to be done on regular basis in consultation with RM and PS. Effective bundling deals – to be honored as per MOU. Ensuring AR control of Equipment deal. preferably no outstanding in the market.
Development:
Developing Sound Product Knowledge; Sharing territory development plans; conducting
scientific programs regularly – CME/round table meetings
Reporting & Coordination:
Maintaining field reporting discipline and timely submission of reports:
Data Recording & Analysis:
Keep update on competitor, JJSV secondary / tertiary sales in the market. Keeping record of JJSV installation base.
Supervision/Authority
A. Have led responsibilities for one or more employees.
B. Responsible for work flow production, training of new employees on covered jobs, answering job-related questions in one or more areas.
C. In addition to “B”, assist in reporting on performance, recommending advancements, implementing new or changed procedures. Generally recognized as Group Leader or Assistant Supervisor.
D. Have full, direct supervisory responsibilities for a department or function.
E. How work is done and work progress are checked under close supervision and/or clearly defined procedures.
F. Under general supervision, works within established guidelines and has flexibility as to method, priority and timing of job duties. Requires some amount of initiative and judgment.
